Terms And Conditions

1.

User Refers to:

2.

Beneficiary: Anyone who has downloaded and registered on the Estenarh Platform to access services from health practitioners.

3.

Health Practitioner: A person licensed by the Saudi Commission for Health Specialties to provide consulting services in their specialty.

4.

Platform: Refers to the Estenarh Platform.

5.

User Page: A personal page for beneficiaries to access consultations from health practitioners.

6.

Service: All consulting health services available within the platform.

1.

Users must be legally competent and at least 18 years old. For those under 18, a parent must accompany them to appointments.

2.

Users must provide accurate information during registration. The platform is not liable for any consequences of incorrect information.

3.

Users must follow the platform’s login procedures. Unauthorized access attempts are the user’s responsibility and may incur legal consequences.

4.

Users are prohibited from uploading any content that violates Saudi laws, such as defamatory, threatening, racist, or offensive materials or files containing viruses.

5.

Beneficiaries must adhere to the terms of any service package purchased, as outlined before payment

6.

Appointment scheduling options include immediate and scheduled appointments. Users must comply with the specific terms for each.

7.

Users should use the platform responsibly and refrain from actions that could harm the platform.

8.

Saudi citizens may request tax exemption after verifying their identity.

9.

Users must respect intellectual property rights of the platform.

10.

The platform may restrict access or delete user accounts for violations without prior notice.

1.

The platform facilitates quick access to licensed health practitioners for medical consultations, advice, and prescription issuance.

2.

Beneficiaries can choose from available services and view practitioner profiles, including qualifications, schedules, and fees.

3.

Changes by practitioners to schedules or fees do not affect previously booked appointments.

4.

Payments for appointments or packages must be made through the platform’s available methods.

5.

Communication with practitioners outside the platform is prohibited, and the platform is not liable for such interactions

6.

Acceptance of these terms also constitutes consent to receive promotional emails and notifications.

7.

Users are bound by this agreement and other relevant electronic usage standards in Saudi Arabia. Violations may result in account deletion and restricted access.

1.

Payments for scheduled appointments must be made via the platform’s payment methods, with confirmation upon payment completion.

2.

Fraudulent or unauthorized payment attempts are the sole responsibility of the user.

3.

All transactions are conducted in Saudi Riyal (SAR). Users bear the cost of currency conversion if using another currency.

4.

Payment issues may delay appointment confirmation until resolution.

5.

Appointment Cancellation Policy:

6.

Refunds to bank accounts are available within 30 days of payment. Afterward, refunds will be credited to the user’s wallet only.

7.

Amounts unused in the wallet for over six months are non-refundable and cannot be used for new bookings.

8.

Users can cancel up to three consecutive appointments.

9.

Cancellations exceeding 50% of total bookings will result in restrictions, except for the first three bookings.

1.

The platform’s role is limited to providing access to consulting services.

2.

Health practitioners are solely responsible for any harm resulting from their services, with no liability on the platform.

3.

The platform holds no liability for any harm to practitioners from user misconduct (e.g., abuse, slander, or hacking).

4.

Users bear full legal responsibility for any illegal actions or contract breaches.

5.

Practitioners may request user data necessary for service provision, with confidentiality obligations.

6.

The platform commits to maintaining the confidentiality of user-practitioner relationships and securing necessary protections during service provision.

7.

The platform strives to maintain a secure, error-free experience, but is not liable for issues like technical malfunctions, cyber-attacks, or impersonations.

8.

The platform reserves the right to modify or discontinue services without affecting previously booked appointments.

9.

The platform may suspend or permanently discontinue services or sell the platform without affecting prior bookings.

1.

Platform notifications sent via the registered mobile number, email, or in-app alerts are legally binding.

1.

The Estenarh Platform aims to mediate between users and practitioners, promoting specialized consultation services. In case of disputes over terms, privacy policies, or any damages or legal breaches, the platform may opt for mediation or legal action. Users must seek mediation before pursuing legal claims.

2.

Disputes involving the platform will be settled in Riyadh, with users waiving geographical claims by accepting these terms.

1.

The Arabic version of the terms and privacy policy prevails in case of discrepancies. The English version is a translation.

2.

The platform’s privacy policy is integral to these terms.