Article 1: Introduction
1.
Privacy Policy on the Estenarh Platform refers to the methods for collecting necessary technical data to protect users’ personal information.
2.
User in this Privacy Policy includes anyone who has created an account on the platform:
- Beneficiary An Individual registered to access consulting services
- Health Practitioner A licensed individual providing consulting services to beneficiaries.
3.
By downloading and registering on the platform, you automatically agree to this Privacy Policy, which is binding indefinitely.
4.
Modifications to the Privacy Policy may be made without your consent when needed, and changes will be posted on the platform. Continued use signifies acceptance of the revised policy.
5.
The platform retains information from user profiles solely for use by management or customer service as required by Saudi laws and regulations.
Article 2: User Information
1.
The platform does not store any payment details; payments are processed through independent gateways approved in Saudi Arabia.
2.
To access services, users must provide the following during registration: name, mobile number, email, birthdate, gender, and country.
3.
Upon registration, users will receive verification messages for fraud monitoring and security purposes.
4.
Beneficiaries grant the platform access to their camera and photo library for document uploads necessary for consultations, with assurances of confidentiality for uploaded files.
5.
Customer service may access user data to provide assistance, evaluate service performance, and ensure quality.
6.
The platform detects device details upon installation, such as device type, OS, browser, IP address, and mobile network information, including phone number and device identifiers.
7.
The platform does not alter user data unless requested for technical issues; it guarantees that user data remains unmodified.
Article 3: Cookie Information
1.
Cookies will be sent to your device from the platform and stored for personalized service.
2.
The platform uses cookies to recognize your device and OS and provide necessary technical support.
3.
The platform may analyze and utilize collected data to enhance and develop services, add or remove features, or publish advertisements without user consent.
Article 4: Data Sharing with Third Parties
1.
When necessary, the platform may share user data with third parties to improve services and resolve issues.
2.
Legal requests or investigations may require the platform to share user information (name, mobile number, email, birthdate, gender, country) to comply with Saudi laws.
3.
In case of a full or partial merger or acquisition, user data may be shared with new ownership. Users will be notified of any such changes via registered mobile numbers or email.
Article 5: General Provisions
1.
Users may retain or modify their data from the account settings as needed. Beneficiaries and practitioners may exchange messages, with a record maintained unless deleted by the beneficiary.
2.
The platform secures stored data with high standards in information security to prevent misuse, damage, or unauthorized access.
3.
Upon ending the contractual relationship, specific user data (name, mobile number, email, birthdate, gender, country) will remain archived for future use or as required by law.
4.
Users may delete their accounts through their account settings.
5.
The platform guarantees data protection against misuse, loss, leakage, or unauthorized access per Saudi regulations.
6.
The platform’s Terms of Use are integral to this Privacy Policy.
This translation of the privacy policy is crafted to maintain accuracy while ensuring readability in English. Let me know if there are specific sections you’d like to refine further.
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